Warranty

We are so proud of the quality of our product since we have our own QA, they would check every product and make sure they are perfect when the item(s) is going to be shipped out.Outon also guarantee against manufacturing faults 1-year from the date the order was placed. It should be free to repair the defective part or replace the item if it is under proper use and warranty.

For more information about 12 months warranty, please feel free to contact with outonofficial@outlook.com

Exchange

If you want to swap your item to another color or item, please make sure the item is new and unused, also be package in the original carton box with the item use manual. 

Please feel free to contact our customer service support team if you have any question about product exchanging: outonofficial@outlook.com

Defective Product

If you received a defective product, please email us and attach with pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.